Refund & Returns Policy
Last Updated: 25/06/2026
At Headwater Consulting, I want you to be happy with your order. Please read the guidelines below to understand how refunds and returns work for services.
1. Project work or Services
Booking and Payment
All bookings must be paid in full at the time of booking via Wix Payments, PayPal, or Sum-Up.
Cancellations by You (the Customer)
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More than 14 days before the booking: Full refund or credit by mutual agreement.
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7–14 days before the booking: 50% refund or credit for by mutual agreement.
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Less than 7 days before the booking: No refund.
Cancellations by Headwater Consulting Ltd
If a booking is cancelled due to unforeseen circumstances (e.g., illness, venue issues, or government restrictions), you will receive a full refund or a credit to reschedule. Notifications will be sent as soon as possible by email.
Refunds
Refunds will be processed using the same payment method used to book. Please allow up to 14 working days for the refund to appear in your account.
Changes to booked Dates
If a workshop is fully booked or rescheduled, you may transfer your booking to another available date with prior notice.
What’s Not Covered
Travel, accommodation, or other costs incurred due to cancellation; personal items damaged during the visit.
Satisfaction Guarantee
I want you to be happy with your booking! If for any reason you’re not, please get in touch within 14 days of the booking.
Contact Information
For booking cancellations or transfers:
Headwater Consulting Ltd / Tamsin Maliska
📧 tamsin@headwaterconsulting.co.uk
📍 Wiltshire